Quick and Easy Ordering

How to place an order:

Register:

On your first visit to Broadbent’s website, please take time to register (make sure and remember your password for future uses), this will make your first and subsequent visits much easier. When you return, you will login (if you don’t remember your password, you can contact us from the login page and we will respond with your password in 24 hours.)

Login:

Enter the email address and your password. You will gain access to your online account where you can check status of orders, enter gift names in your address book and place orders. Your customer information will automatically fill in and speed up the order process. Gift names will remain in your address book until you remove them.

Select Products:

Browse through our online store and select a product. If you double click on the picture or product code, you will get details about the product. To select a product , click on buy and it will be placed in your shopping basket. Continue to select products and when you are finished, click on view basket. If you have a promotional code (may be found as a keycode on back of catalog), please enter it in the appropriate box at the top of the shopping cart.

For each item you selected for your order you have some choices to make:

1.  You can elect to change the quantity.

2.  You may select a different shipping address. If you select to send a gift to someone else, you may enter a different shipping address and gift                 greeting. First click on the Ship to Multiple Address box at the bottom of the screen, then directly below the Item # and Price, a box will appear that says Ship to (with a drop down arrow) giving the option for the package to be shipped either the same as bill to or to someone else. If you select someone else an address info screen appears. Simply fill out that screen for each item on your order. As you proceed through checkout, you will find a special instruction box. Any gift messages can be entered in this box.  The order form will ask for an email address, please put your email in this box.  The information allows us to send you a shipping confirmation, once that package ships.  The confirmation will include tracking information, allowing you to track the packages and know when it is delivered.

3.  You must select a shipping method. You may view shipping methods as well as a map showing days in transit under the shipping policies tab. (IMPORTANT you must enter the correct shipping address and please use a street address. You will be charged a reshipping charge, if the address is incorrect).

4.  “All” dates selected are shipping dates, not delivery dates(if you need your package to arrive by a certain date, include this information in the special instructions section). If your order is placed at the end of the week, and you have not selected a shipping date, we may delay the shipment until the following Monday to assure that your order arrives in the best possible condition and does not set in a warehouse over the weekend, especially during the summer months.

Promotional Codes:  Promotional Codes are entered at the very top of the shopping cart.  It will say, "If you hae a key code please enter it."  A white box follows this sentence.  Enter your promotional code in this space, then click the submit button.

Checkout:

Continue to the checkout pages, select your shipping method, enter your payment information and verify all order information. If you have a gift certificate, you may choose to redeem it upon checkout. Your will need the certificate number along with the face value. You will have the opportunity to print out your order, so remember your order number for future use.

Needing Assistance:

Broadbent's has strived to make our website customer friendly. However, if you experience a problem our office staff is always happy to assist with your ordering. Just call us at 800-841-2202 during our office hours of 8:00 A.M. to 4:00 P.M. Central Time M-F. We also would love to hear your suggestions on how to improve the site, or your complaints about the things you dislike about the site. This information will help us improve the site and make it a more convenient shopping experience for you.

BROADBENT'S SATISFACTION GUARANTEE:  

Satisfied customers are our most important asset! Every item in this catalog is fully guaranteed to be of the highest quality, to be described, and to arrive in satisfactory condition. If you're not completely satisfied with any of our products, we'll either replace the product or refund your money...That's our Promise! Remember our Dry Cured Country Ham, Smoked Bacon and Breakfast Sausage are Salt Cured, meaning it will be salty in nature. Replacements or refunds will not be given because of Saltiness.

You are a valued Customer. Thank you for taking the time to shop at Broadbent’s!!!