Shipping Instructions/Quick and Easy Ordering Instructions
BROADBENT'S SHIPPING POLICIES
All packages will be shipped UPS to a physical address in the contintential United States. We cannot ship to P.O. Boxes. Packages shipping to Alaska and Hawaii will be shipped through the United States Postal System and will need the appropriate address for that shipment method. For additional information for Alaska and Hawaii, please see "Broadbent Delivery Areas:" below.
If a product is returned due to an incorrect address, we will promptly notify the customer to obtain correct information and the customer will be billed charges for re-shipping the package. UPS will sometime correct an address or add an apartment or suite number. They will charge us $12.00 for doing this service, so double check to assure your shipping address is complete before ordering. The charge will be passed along to the customer, if the address they have provided for us is not complete. Upon request, we will gladly provide you with a copy of this charge.
BROADBENT'S STANDARD DELIVERY CHARGES:
The following charges for shipping, handling and insurance are added to each order.
Order Amount Standard Delivery Charges
$49.00 -$73.99 $15.90
$100 & UP Approximately 16% of total order
Add $3.00 to the above rates or 17% of order over $100 when shipping to MT,WY, UT, AZ, NV, ID, WA, Or, and CA.
BROADBENT'S DELIVERY AREAS:
Broadbent's ships UPS Ground to the continental United States. You may request Next Day Air, Second Day Air or Three Day Select to guarantee arrival dates. Any items indicated as Perishable will automatically be shipped Second Day Air if the shipping address is outside our two-day shipping range. See Time in Transit Map below or Call for Details at 800-841-2202.
When will your package ship? We ship every Monday-Wednesday. Shipments may be held until the following Monday to be shipped. This allows packages to be on the move everyday in transit. This avoids the packages sitting in hot warehouses or trucks during the weekends. If your package can ship on a Tuesday or Wednesday and arrive before the weekend, it will ship if not it will be held until the following Monday. See the Time in Transit Map below.
Alaska and Hawaii will be shipped through the U.S. Post Office unless you contact us to make other arrangements. If they ship UPS they will go Second day air, and be much more costly. Please call at 800-841-2202 to obtain rates and time frames for delivery.
SPECIAL SUMMER SHIPPING CHARGES
Select items, especially items containing Sausage may require 3-Day Select Shipping charges during June-August.To determine if this applies to you, view the Time in Transit Map below. If you live in the red color on this map, you will need to select the three day shipping option at the checkout portion of the site when purchasing these select items. To avoid the additional shipping charges,you may want to purchase a gift pack and simply leave out the sausage or substitute another item in it's place. To do this please contact us at 800-841-2202, we will be happy to assist you.
SPECIAL DELIVERY INSTRUCTIONS:
You may enter special delivery instructions on the special instructions line at the check-out portion of the order. These instructions could include the date you would like for the package to be delivered; which door to leave a package, should you be away from home when the package is delivered; or to leave the package only if someone is at home. You may also include special messages for gifts such as Happy Birthday or Merry Christmas. on this line.
If you would like to ship the package to a different address other than where you are ordering from, simple enter that address in the Ship-to section of the order form. If you would like to send packages to several different people, simple place an order for each address you would like to ship-to.
TRANSIT SHIPPING TIME
The following is a map showing package Transit Shipping Time. This time equals the number of days it will take for your package to arrive after leaving our facility. (Example: If you are in a two range and your package ships on Monday, it should arrive to you on Wednesday.)
Quick and Easy Ordering
How to place an order:
On your first visit to Broadbent’s website, please take time to register (make sure and remember your password for future uses), this will make your first and subsequent visits much easier. When you return, you will login (if you don’t remember your password, you can contact us from the login page and we will respond with your password in 24 hours.)
To login, enter the email address and your password. You will gain access to your online account where you can check status of orders, enter gift names in your address book and place orders. Your customer information will automatically fill in and speed up the order process. Gift names will remain in your address book until you remove them.
Browse through our online store and select a product. If you double click on the picture or product code, you will get detail about the product. To select a product , click on buy and it will be placed in your shopping basket. Continue to select products and when you are finished, click on view basket. If you have a promotional code (may be found as a keycode on back of catalog), please enter it in the appropriate box at the top of the shopping cart.
For each item you selected for your order you have some choices to make.
1. You can elect to change the quantity.
2. You may select a different shipping address. If you select to send a gift to someone else, you may enter a different shipping address and gift greeting. First click on the Ship to Multiple Address box at the bottom of the screen, then directly below the Item # and Price a box will appear that says Ship to (with a drop down arrow) giving the option for the package to be shipped either the same as bill to or to someone else. If you select someone else an address info screen appears. Simply fill out that screen for each item on your order. As you proceed through checkout, you will find a special instruction box. Any gift messages can be entered in this box. The order form will ask for an email address, please put your email in this box. The information allows us to send you a shipping confirmation, once that package ships. The confirmation will include tracking information, allowing you to track the packages and know when it is delivered.
3. You must select a shipping method. You may view shipping methods as well as a map showing days in transit under the shipping policies tab. (IMPORTANT you must enter the correct shipping address and please use a street address. You will be charged a reshipping charge, if the address is incorrect).
4. “All” dates selected are shipping dates, not delivery dates(if you need your package to arrive by a certain date, include this information in the special instructions section). If your order is placed at the end of the week, and you have not selected a shipping date, we may delay the shipment until the following Monday to assure that your order arrives in the best possible condition and does not set in a warehouse over the weekend, especially during the summer months.
Promotional Codes: Promotional Codes are entered at the very top of the shopping cart. It will say, "If you hae a key code please enter it." A white box follows this sentence. Enter your promotional code in this space, then click the submit button.
Continue to the checkout pages, select your shipping method, enter your payment information and verify all order information. If you have a gift certificate, you may choose to redeem it upon checkout. Your will need the certificate number along with the face value. You will have the opportunity to print out your order, so remember your order number for future use.
Broadbent's has strived to make our website customer friendly. However if you experience a problem our office staff is always happy to assist with your ordering. Just call us at 800-841-2202 during our office hours of 8:00 A.M. to 4:00 P.M. Central Time M-F. We also would love to hear your suggestions on how to improve the site, or your complaints about the things you dislike about the site. This information will help us improve the site and make it a more convenient shopping experience for you.
BROADBENT'S SATISFACTION GUARANTEE
Satisfied customers are our most important asset! Every item in this catalog is fully guaranteed to be of the highest quality, to be described, and to arrive in satisfactory condition. If you're not completely satisfied with any of our products, we'll either replace the product or refund your money...That's our Promise! Remember our Country Ham, Bacon and Sausage are Salt Cured, meaning it will be salty in nature. Replacements or refunds will not be given because of Saltiness.
You are a valued Customer. Thank you for taking the time to shop at Broadbent’s!!!